Q: How do I decide how much space I need?
A: We measure space in cubic meters. To give you a visual – place 4 dining chairs back to back. That’s approximately 1 cubic square. Our space starts at 25.5m3. The height of all our units for safe stacked packing is 2.7m.
Q: When can I access my storage space?
A: You can access your storage space from dawn to dusk 7 days a week, all year round.
Q: Can additional person have access to my space?
A: Yes, and you would have to authorize the registration of the additional person and agree to advise them of the access procedure.
Q: Is Tankar a secured facility?
A: Tankar facilities are equipped with security features like surveillance and perimeter fencing around the centre, personalised security access and security patrols. We recommend using a high quality barrel padlock of your choice.
Q: Is there any insurance coverage for my items?
A: We recommend you notify your insurance company you are storing at Tankar Storage. We can also make suggestions for insurance options. Our insurance coverage is limited to our building it does not cover our clients contents.
Q: What are the payment modes?
A: Payment can be made via EFT, we accept payments via VISA and MasterCard, Cash and Cheque.
Q: Will I be receiving an invoice to inform me of due rental?
A: Yes. Invoices sent out 7 days before the due date through the post or email. Payments must be kept one month in advance to avoid a late fee applicable after due date.
Q: What documentation must I show for registration
A: We need to see your identification, current driver’s license to confirm address. It’s also helpful to have the identification for an alternative contact person.
Q: I have a delivery of a parcel or bulky items, I can’t be there at Tankar to receive it. How can you help?
A: Please contact our office for any deliveries. We will manage receipt and agree with you the storage and access procedure. Out of hours delivery management will attract a fee.
Q: What am I prohibited to store?
A: Paint, flammable gases and liquids, stolen goods, illegal substances, perishables such as live animals, food and plants, tyres, car wrecks and unregistered cars. For safety Tankar is a smoke free facility