Tankar Self Storage Centre
Your Self Storage in the Southern Highlands
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Frequently Asked Questions

Frequently Asked Questions

How to rent a storage unit with Tankar Self Storage Centre.

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STORAGE unit size

What size storage unit do I need?

Tankar Self Storage Centre has five locations to service Mittagong, Bowral and Moss Vale so we are sure to have a size storage unit to suit your needs. Learn more about the size storage units we provide or call to speak to one of our storage experts.


RENTING A STORAGE UNIT

How do I rent a self storage unit?

Simply call us or visit our office at 13 Priestley Street in Mittagong. The office is open Monday to Friday 10am to 1pm or by appointment. Choose a space at one of our convenient locations, SIGN a Self Storage Agreement, PAY the first month rent via credit or debit card (sorry, no cash accepted), COMPLETE a Direct Debit form for monthly payment via a bank account or credit card, and you can MOVE-IN to your storage unit the same day.

What is the shortest length of time I can store my goods?

The minimum period of storage is one month. We require 14 days written notice to end your storage rental agreement. Should you move out prior to the first full month unused rent and set-up policy fee is not reimbursed.


COST and Payment FOR STORAGE

How much does a storage unit cost?

Self storage units vary in size and cost. We offer the best price for the quality in the Southern Highlands, NSW. Get a Quote for the size that best suits your needs. 

Are there extra charges to the monthly storage fee?

We are upfront about the cost to store so you know exactly what you are billed. Unlike other storage facilities, we do not charge a security bond, storage access fees, or credit card surcharge. We charge a one-time admin fee of $30 to cover your initial account set-up, as well as monthly billing costs. A late payment fee of $30 is applied 5 days after the DUE DATE if storage payment is not received. If you misplace your padlock key, and we need to call a locksmith, the call-out fee plus the cost to cut the lock is $160. If oil deposits remain upon move-out a cleaning fee of $150 is charged.

How do I pay my storage rent?

The first month storage payment is accepted via EFTPOS with Visa, Mastercard or Debit Card. Payment month to month is made via direct debit only. No cheque or cash payments are accepted.

What if I don’t pay my storage rent?

Rent is to be paid monthly in advance. If rent is not paid according to the terms and conditions of your Self Storage Agreement a late payment charge is automatically charged to your account. Access to the facility will be denied and your self storage unit will be overlocked. The contents of the unit maybe sold or disposed to cover the cost of unpaid rent. Please contact us immediately if you foresee any late payment.


STORAGE Access and Security

When can I access my self storage unit?

For security and safety, the electronic gates are programmed for access between 6AM to 6PM seven days a week including public holidays. Should you require out of hours access please contact our office.

Who has access to my self storage unit?

With self storage you control the access and keep the lock and key. Only those you provide access can enter your self storage unit. We do not give out your personal information. As the facility owners we have the right to enter your unit in certain circumstances as outlined in the Self Storage Agreement.

Is the facility secure?

Tankar Self Storage Centre is equipped with security features like surveillance and perimeter fencing, personalised security access and security patrols. We recommend using a high quality barrel padlock of your choice or padlocks are available to purchase here. We do not hold spare storage keys on behalf of storage customers.

What cannot be stored in my storage unit?

You must not store hazardous, dangerous, illegal substances, stolen, environmentally harmful or explosive goods. Perishables such as live animals, food of any kind, and plants are prohibited. Tyres, car wrecks and unregistered cars are also not to be stored. For health and safety, Tankar Self Storage Centre is a smoke free facility.


TANKAR SELF STORAGE centre Services

Can Tankar Self Storage Centre help with deliveries?

Please contact us for any deliveries. We will manage receipt and agree with you the storage and access procedure. Out of hours delivery management may attract a small fee.

Do I need self storage insurance?

Goods are stored at your own risk and we recommend that you take out insurance cover. We don’t offer self storage insurance. Our insurance coverage is limited to our buildings only. It does not cover the contents of individual self storage units at any of our self storage locations in Mittagong, NSW. 

Do I need moving equipment?

Trolleys are available, yet rarely needed, at any of Tankar Self Storage locations as every storage garage is on ground level and have direct drive up access.

Does Tankar Self Storage Centre provide a moving and packing service?

We do not provide a moving and packing service but can refer you to the best local moving companies and packing services in The Southern Highlands, NSW who can help!


TOP Packing Tips

How do I pack household goods into storage?

We have compiled our expert storage advice for packing your goods into storage in a FREE downloadable guide. Check out the Ultimate Packing Guide for all the best tips and tricks to pack and move into storage. Here are just a few tips ….

  • Furniture

    • Disassemble beds and tables to save on space

    • Stack lightweight chairs seat-to-seat

    • Protect furniture with dust covers or in specific plastic furniture bags

  • Appliances

    • Refrigerators, freezers and washing machines should be clean and dry

    • Store with doors slightly ajar to avoid mildew

    • Thoroughly clean all cooking equipment

    • Protect appliances with plastic stretch film

  • Dish and Glassware

    • Individually wrap items in bubble wrap or packing paper

    • Leave no loose space in between or around corners of the packing box

    • Do not place heavy items on fragile items or boxes

How do I pack business inventory into storage?

  • Pack files, records and documents flat to protect spines

  • Ask us about our free sturdy shelving for archival boxes

  • Clean all metal equipment with a drop of machine oil to minimise rust

How do I prepare a car for storage?

  • Put down a tarp or cardboard sheet beneath the car. Ask us for free cardboard!

  • Disconnect the battery

  • Clean the interior and exterior. Invest in a quality car cover